Shipping & Returns
We always do our best to process your order within three business days, Monday to Friday, 9am to 5pm.
We use the following carriers to deliver our orders:
CANADA POST, USPS
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
The rate charged for the shipping of your order is a flat rate regardless of the weight of your products and your location. Before the final checkout page, you will be shown what the cost of shipping will be. Free shipping is offered on orders over $50.
In the event that you are not completely satisfied with a product that you purchased from our website, the product can be returned for a refund within 30 days with proof of purchase.
Returning or Exchanging Items
If you would like to return or exchange an item please first send an email to email@example.com. Include your name, address, order number and reason for the return or exchange. You must have a proof of purchase for all returns.
We recommend that you ship your package with a carrier that can provide tracking and insurance. We are not responsible for packages lost in transit without proof of tracking. Packages must be postmarked within 30 days of purchase.
To return or exchange an order by mail please include a copy of your proof of purchase, and ship your package with a carrier that can provide tracking and insurance.
Ship to this address:
True Leaf Pet
1955A Moss Court
Kelowna, BC, V1Y 9L3
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.